What are the shipping costs?

Shipping fee on all orders (less than 500g) is US$45. Other weight, we quote according to the latest price of freight. All orders over US$500 qualify for a free shipping.

In what countries you are able to ship?

We ship worldwide, main countries include US, UK, Canada, Brazil, France, Germany, Mexico, Australia ect. For more specific info, please get in touch with us.

Do you ship to PO boxes parcel lockers?

Yes, we can.

Is a signature required on arrival?

Not always, please tell our sales rep if you require no signature, our sales rep will inform our shipper to use special shipping method for you.

Can I change my delivery address?

If the order is already shipped, no. If the order is not shipped yet, you can. Please get in touch with our support team via online form or email. We will help you to change it.

How can I track my order?

Once you have placed an order with us, we will send you a confirmation e-mail. This includes all order details. In two working days we will send you the package picture and tracking number. You can ask package updates anytime.

What if I am not at home when my shipment is delivered?

The delivery service usually requires your signature as proof of delivery. If you are not at home, the driver will either leave a note or try to contact you by telephone to agree an alternative delivery time. Or you may need to call the company directly to arrange this. If you fail to contact them, your package will be returned to us after a few days, which usually takes 15 to 30 days. Courier services may charge an additional shipping fee for resending the order.

When can I expect my order?

Orders that are placed and paid are forwarded to one of our warehouse the same day. Upon receipt of your request, the warehouse will pack the goods for you according to the list order.

After the package is over, we will deliver all the parcels at 4 pm on the same day.

How will my order be sent?

All orders are discreetly packaged and shipped from Hongkong, China Mainland or Singapore. The courier usually asks for a signature upon delivery to confirm receipt but this is not obligatory. Your order will be packed in neutral packaging to maintain your privacy.

What are the average delivery times?

American – delivered in 3-10 working days
Brazil – delivered in 10-20 working days
Canada – delivered in 4-10 working days
Mexico – delivered in 4-15 working days
Austria – delivered in 4-7 working days
Belgium – delivered in 4-7 working days
Bulgaria – delivered in 6-8 working days
Czech Republic – delivered in 4-7 working days
Estonia – delivered in 4-7 working days
France – delivered in 4-7 working days
Germany – delivered in 4-7 working days
Greece – delivered in 4-7 working days
Hungary – delivered in 4-7 working days
Italy – delivered in 4-7 working days
Latvia – delivered in 4-7 working days
Liechtenstein – delivered in 6-8 working days
Luxembourg – delivered in 6-8 working days
Malta – delivered in 8-15 working days
Netherlands – delivered in 4-7 working days
Poland – delivered in 4-7 working days
Portugal – delivered in 8-15 working days
Slovakia – delivered in 4-7 working days
Slovenia – delivered in 4-7 working days
Spain – delivered in 4-7 working days
Ect